Payment & Claims Policy

Last Updated: June 18, 2025

1. Payment Policy

- No deposit required: Clients are not required to pay a deposit when booking our moving services. We will arrange the service based on your confirmed booking information.
- Post-service payment: Clients are expected to pay the full amount after the moving service is completed. Accepted payment methods include cash, WeChat Pay, and Alipay.
- Price confirmation: Final charges are based on the price agreed upon before the move. If there are any additional services or on-site adjustments, we will notify you promptly and proceed only after your confirmation.

2. Cancellation & Rescheduling

- If you need to cancel or reschedule, please notify us at least 24 hours in advance.
- If we fail to provide the service on time due to our own reasons, we will reschedule your move as a priority and offer appropriate compensation if necessary.

3. Damage & Compensation Policy

We take great care to handle your belongings during the moving process. If any item is damaged or lost, our compensation policy is as follows:
- If you have selected our packing service: We will compensate up to 50% of the verified value of the damaged or lost item.
- If you did not select our packing service and only used our moving service: We will offer a courtesy compensation of up to 20% of the verified value of the item.
- Valuables (e.g., jewelry, cash, important documents): Please keep these items in your personal care. We are not liable for any compensation.
- Minor scratches or wear and tear: Considered reasonable and foreseeable during moving, and are not eligible for compensation.

4. Claims Process

1. Submit your claim within 24 hours after the move is completed.
2. Provide clear photos, receipts, or value proof of the damaged/lost items.
3. After verification, we will process the compensation within 7 working days.

5. Contact Us

If you have any questions about payment or claims, please contact us:
- Phone: (+86 15900752304)
- Email: parrocatmove@gmail.com