Service Policy

At Parrocat Move, we strive to deliver a smooth and professional moving experience. By booking our services, you agree to the following terms:

Service Scope:
We provide residential and small office moving within Shanghai and surrounding areas. Services include transportation, loading/unloading, and optional packing or disassembly.

Booking & Scheduling:
Please book at least 24 hours in advance. Last-minute bookings may incur additional fees. We reserve the right to reschedule due to weather or unforeseen circumstances.

Customer Responsibilities:
Ensure all items are packed and labeled (unless packing service is purchased). Inform us in advance of elevators, stair access, or parking limitations. We do not move hazardous, illegal, or extremely fragile items without prior notice.

Delays & Wait Time:
Our team allows up to 30 minutes of free wait time. Extra waiting beyond that may be charged hourly.

Cancellations & Changes:
Cancellations made within 12 hours of the scheduled time may result in a late cancellation fee. For rescheduling, please contact us as early as possible.

By using our services, you acknowledge and accept the above conditions. For questions, please contact our support team.